The 13 Best Intercom Alternatives for Customer Support in 2023

intercom chatbot pricing

While Zoho Desk does offer a basic free plan, the suite as a whole is ideal for larger companies with bigger budgets. Intercom is a popular customer communications platform, but its focus has always been on sales and marketing. After starting life as a simple chat widget, Intercom has added lots of new features to its messaging platform, but catering for customer support seems like more of an afterthought. Intercom is a customer service platform with automation, AI, a knowledge base, custom messaging, and a wealth of integrations to make its use simple. Its pricing plans are customized except for the basic plan, which can give some businesses pause.

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Whether you need someone to help create content, set up ads, or build workflows, there’s a partner here for you. The process generally involves exporting data from Intercom and importing it into the new platform. You can also try all plans for 7 days or for 30 days with a company email. In a world where personal touch and standout service rule, we have some game-changing Intercom alternatives that will be your secret weapons. Some of the popular free Intercom alternatives are Freshdesk and Hubspot Service Hub. Try Chatling for free today to start boosting your resolution rates with 24/7 support.

Pricing:#

If you live in the U.S. and want to send 1000 messages per month, it will cost the price of the one-activated phone number plus an additional $15. Intercom users get charged per phone number they have activated (the phone number they send SMS messages from), as well as the number of SMS messages they send and receive each month. The price of one activated phone number includes up to 500 SMS messages per month and costs $15 in the U.S. But how much does it cost to get your messages in front of your customers via SMS? These are screenshots from Intercom’s ‘How SMS pricing works’ article.

intercom chatbot pricing

You can program your widget to display certain messages and capabilities to returning visitors, like continuing an old chat, starting a new chat, or searching the Help Center. Every plan has a seat limit; additional seats cost an additional monthly fee. There are additional features available for purchase as well as a discounted program that startups can apply to. Of course, Intercom’s wide selection of integrations also makes it a good solution for small businesses. Connect the software with your social media channels, Google Analytics, and Mailchimp to streamline your customer communications. Intercom’s Starter plan is perfect for small businesses and for those who are unable to access the Early Stage Program (more on that later).

This is how Intercom pricing works

Here at Chatling, we provide you with personalized AI chatbots that help automate your customer support. At the same time, other similar tools don’t have such problems at all. More on the subscription opportunities this Intercom competitor provides in a moment.

intercom chatbot pricing

Crisp is an all-in-one customer support platform that facilitates instant connections between businesses and their customers. Zoho Desk emerges as a dedicated support solution within the comprehensive Zoho suite. With Zoho CRM already established as a favored sales tool, the help desk software seamlessly complements sales-centric teams, providing access to a suite of synergistic resources. Click Desk has a help desk software but separate capabilities for voice and video support as well. And that’s not it, ClickDesk also offers other features such as social media integration and mobile app for online support.

This AI-powered live chat support tool is ideal for businesses aiming to automate and enhance their customer communication. ProProfs offers a complete suite of customer support tools catering to your support needs. If you are on a tight budget, and looking for a live chat software solution or a knowledge base system, choosing ProProfs will be a great option. The company’s customer support tools are scalable and adaptable, i.e., they can grow with your business. ProProfs offers a forever-free live chat plan for single operators. This plan packs all the features of live chat software and their AI chatbot.

intercom chatbot pricing

Verloop.io has not provided pricing information for this product or service. In the future, Tawk.to is expected to introduce paid features such as real-time chat translations and in-chat payments. When integrated with HubSpot CRM, it enables more efficient support and ties service efforts to business success, simplifying company growth.

AUTOMATE CUSTOMER SERVICE

With a 4.2 rating on G2 Crowd, customers love how versatile the product is and how easy it is to get up and running. Also, the platform offers easy Salesforce integration and a user-friendly dashboard. For many businesses, Drift’s ability to track “anonymous” users and reveal the companies behind them comes as a valuable feature.

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The Pro plan is Intercom’s most recommended (by them) and offers custom pricing. Let’s draw up a quick comparison between Intercom’s Accelerate plan and Trengo’s Scale plan. We are not taking any added costs or add-ons into account, only the number of users. Just like with Intercom, you also pay per user, but there are no other hidden costs.

Features of these alternatives vary widely as do starting prices which range from $19/month to $500/month. It’s important to consider all of the features available when determining which program will truly help your business thrive. If you’re considering switching from Intercom and want a cost-effective, insight-driven conversational platform, explore Zoho SalesIQ. HelpCrunch is another alternative to Intercom that combines live chat, email, chatbot, and knowledge base features. It helps you deliver exceptional customer support across multiple channels, generate more leads, and automate marketing campaigns. One of the unique features of Zendesk’s customer support tools is its unified omnichannel experience.

It is one of the more chatbot-oriented solutions in our ranking, just like Tidio and Drift. Let’s review them one by one to find the best messaging platform or customer database software for your business. When it comes to customer service software, it is difficult to find a one-size-fits-all solution. Intercom is no exception—it is not perfect for every single type of business. Of course the Inbox expands beyond being just an inbox, and includes other powerful capabilities with automated workflows and chatbot support.

Comprehensive solutions

With Gorgias, you can connect with customers in real-time on your site or over social media. Zendesk Chat, also known as Zopim, allows customer service reps to quickly and easily provide support to customers. It includes features like chat transcripts, canned replies, and team collaboration.

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You get a quick start guide just after you sign up to help you get started with the platform. Even though Intercom is one of the most popular messaging platforms it still has its weaknesses. Every additional seat in the Lead Generation plan would cost an additional $19/month. The biggest plan available includes everything from previous plans. Defined as “leads and customers who received or sent a message, or have logged into your product in the past 90 days.” This is where it can become a little confusing.

Reports provide an overview of live chat and customer support performance. Intercom’s reports section is extensive, especially within the two most expensive plans. A particularly useful report is the Effectiveness report, which gives a sense of how effective your customer support agents are.

Read more about https://www.metadialog.com/ here.